Welcome back to AskAway!

Welcome Back!

We hope you enjoyed your summer and are feeling ready for the exciting fall term ahead. In this post, try out the Refresher Quiz to help you stay sharp then check out the rest of the blog post below to learn about updates for the new term and reminders about the supports and resources available to AskAway Service Providers.

Refresher Quiz

 

Update: Call for Help Buttons and Cancel Buttons

Some updates have been made to the help buttons on the AskAway staff site! Buttons have been added for cancelling calls for help so that it’s easy to quickly communicate that help has arrived and no further assistance is necessary from the AskAway community at that time. Guidance on how to use the buttons is available in the FAQs: 

The buttons available for service provider use now include: 

  • Swamped - to send out a call for help when all scheduled service providers are present, but the service is overwhelmed with traffic

  • Cancel Swamped - to let the AskAway community know that a sufficient amount of help has arrived, and the traffic levels are being taken care of, no further help necessary for now. 

       

  • Daytime short-staffedto send a call for help out to the service providers list when a service provider is missing from their scheduled shift 

  • Cancel daytime short-staffed - to communicate to the service providers list that help or the missing service provider has arrived and no further help is needed 

        

  • Evenings / weekends short-staffed - to send a call for help out to the evenings / weekends service providers list when a service provider is missing from their scheduled shift 

  • Cancel evenings / weekends short-staffed - to communicate to the evenings / weekends service providers list that help or the missing service provider has arrived and no further help is needed 

        

These buttons provide a streamlined experience when calling for help (no need to draft your own email!) with standardized language (no more fretting over word choice!). The AskAway Admin Centre also receives a copy of the call for help, which allows the Admin Centre to track trends in traffic and staffing levels, and to follow up on missed shifts as needed.  

Resources for Service Providers 

There's an abundance of resources at the disposal of an AskAway Service Provider! Some of our favourites to draw attention to are:

As always, feel free to reach out to the Admin Centre with any questions or concerns!