Submitted by admin-boss on
The final version of these minutes is now available here: http://askaway.org/sites/askaway.org/files/documents/AAMinutes2012_11_30.pdf
Please feel free to contact me at the Admin Centre with any comments or questions.
- Reece, BC ELN
Submitted by admin-boss on
General Tips
Log Out Correctly
Log out of QuestionPoint by clicking the "Exit" link in the top right corner. Please don't just close the window: it will appear you are still staffing AskAway. but not picking up calls!
If Possible, Wait for New Service Providers
Submitted by admin-boss on
We wanted to share some important information about a new AskAway trial beginning January 21, 2013. Please note that during this trial, we are asking all service providers to slightly modify the way they sign in to QuestionPoint. See “Trial Guidelines for all Service Providers” (below) for more details.
Submitted by admin-boss on
The final version of the minutes from the September 17th AskAway Advisory Committee meeting are now available for download:
http://www.eln.bc.ca/askaway/documents/AAMinutes20120917.pdf
The Administrative Centre Report is available here: http://www.eln.bc.ca/askaway/documents/AAMinutes20120917.pdf
Submitted by admin-boss on
Update: Here is the recorded session
Note that it works best in IE, and may not function with other browsers.
University Canada West offered to provide a quick online demo of how to access their resources for any AskAwayers who are interested. We will record it to make available to those who can't attend.
Date: November 2, 2012
Time: 12:00 pm
Length: 15 minutes
Submitted by admin-boss on
What do Gumby, Bugs Bunny, and mini-horses have to do with UVic? They each feature in one of UVic library's instructional videos- 2-minute YouTube clips that cover topics such as academic integrity, scholarly vs. popular sources, and defining a thesis statement. The videos give step-by-step instructions with visuals of the library’s catalogue, website, and databases when relevant.
Submitted by admin-boss on
Looking for fresh content for your library’s Twitter or Facebook updates? We have some ideas for how to find interesting tidbits to share with learners in 140 characters or fewer.
Want library or research help? Help with citations or journal articles? Try AskAway online chat - askaway.org
Submitted by admin-boss on
We have reached the end of the week, and our final tip on ways to run the service smoothly when it gets busy.
Tip #4: Use referrals!
Refer, refer, refer! During busy times, you may not have the time to give every patron the in-depth help you’d like to give them. If you can’t transfer them to another available service provider, and the wait it too long, don’t hesitate to refer the patron to email, telephone or in-person reference at their home library.
Submitted by admin-boss on
If you haven't noticed from our previous Tips posts - Tip#1 and Tip#2, you probably have noticed on your shift that it's already getting busy at AskAway this year. Here is our third tip this week on ways to make busy shifts go smoother for service providers and users.
Tip #3:
Log in everywhere, and early!
Submitted by admin-boss on
As we mentioned yesterday, AskAway is already getting busy! We’re posting tips this week to help service providers when there are a lot of questions coming in. Here is Tip #1, in case you missed it.
Here is tip #2:
Swamped Calls: don't hesitate - use the Swamped tool to email the listserv for help as soon as it starts getting too busy!
Click on the Swamped button on the Staff Tools page of the portal to email the listserv for help as soon as it starts getting too busy for the number of service providers on AskAway.