Submitted by Cristen Polley on
The Research Anywhere site supports UVic community members who are doing research remotely: https://onlineacademiccommunity.uvic.ca/ResearchAnywhere/
Submitted by Cristen Polley on
Many Users (Students, Faculty, and others) are accessing the Library’s online resources for the first time. If you get general questions from new Users, please direct them to read this: https://services.library.ubc.ca/electronic-access/connect/ If you get specific questions about access, please direct Users to our Help Form: https://about.library.ubc.ca/contact-us/ejournal-help/
Submitted by Cristen Polley on
The UBC Library has implemented loan regulations since September 14th, and we anticipate specific inquiries and responses from our users. We have the following standard messaging and would like to share it with you. We have also posted this information on the UBC Policy Page.
Submitted by Cristen Polley on
You may have noticed an uptick in questions coming through the SFU queue related to Canvas issues since a Research Help link is now available in all Canvas courses. To assist AskAway service providers who answer these questions, Canvas help has been added to the Help section of the SFU Policy Page.
Submitted by Cristen Polley on
Just wanted to give everyone a heads up about Douglas College's Library lab assignment. With the transition to online, asynchronous library instruction you may find that more Douglas College students are logging into AskAway for help with their Library assignments.
Submitted by Cristen Polley on
University Canada West has just begun its Spring Term. Due to our physical library being closed, we expect there to be an influx of students on AskAway looking for guidance for their Article Review Assignment for MGMT601 (Leadership In The Global Context).
Submitted by Cristen Polley on
Thanks to your thoughtful questions and feedback, we continue to learn more about the ins and outs of LibraryH3lp software. AskAway's LibraryH3lp FAQs continue to be updated, and we wanted to take this opportunity to share recent updates and new tips:
Submitted by Cristen Polley on
Catch up on AskAway fall news with The Chat Box December 2019!
Submitted by Cristen Polley on
As we continue to adjust to new workflows in LibraryH3lp, and as the service became increasingly busy this fall, there have been several questions about how to work with patrons who come and go from the chat.
There are 3 new FAQs available that address different types of patron behaviour and provide tips and best practices for providing the best possible experience for AskAway visitors.
Submitted by Cristen Polley on
We're getting into the busy part of the term and we're seeing shifts with 30-40 questions per hour. Here are a few strategies to help ease the burden on you and on patrons during this time of year.