Submitted by Cristen Polley on
Just wanted to give everyone a heads up about Douglas College's Library lab assignment. With the transition to online, asynchronous library instruction you may find that more Douglas College students are logging into AskAway for help with their Library assignments.
Submitted by Cristen Polley on
University Canada West has just begun its Spring Term. Due to our physical library being closed, we expect there to be an influx of students on AskAway looking for guidance for their Article Review Assignment for MGMT601 (Leadership In The Global Context).
Submitted by Cristen Polley on
Thanks to your thoughtful questions and feedback, we continue to learn more about the ins and outs of LibraryH3lp software. AskAway's LibraryH3lp FAQs continue to be updated, and we wanted to take this opportunity to share recent updates and new tips:
Submitted by Cristen Polley on
Catch up on AskAway fall news with The Chat Box December 2019!
Submitted by Cristen Polley on
As we continue to adjust to new workflows in LibraryH3lp, and as the service became increasingly busy this fall, there have been several questions about how to work with patrons who come and go from the chat.
There are 3 new FAQs available that address different types of patron behaviour and provide tips and best practices for providing the best possible experience for AskAway visitors.
Submitted by Cristen Polley on
We're getting into the busy part of the term and we're seeing shifts with 30-40 questions per hour. Here are a few strategies to help ease the burden on you and on patrons during this time of year.
Submitted by Cristen Polley on
If you've ever wondered how to send out a swamped call, then this is the blog post for you! Learn when and how to send out a swamped call, what happens when you send one out, and what to do if you see a swamped message.
Submitted by Cristen Polley on
Based on excellent feedback received in training sessions and in the recent survey on LibraryH3lp support needs, there have been several updates made to documentation and tools to help you work with patrons more seamlessly.
Below, you'll find a list of all recent updates and some reminders. Thanks to everyone who shared feedback! If you have any questions or if there's anything you'd like to see added to the FAQs, please let us know.
Submitted by Cristen Polley on
Are you working with a student who has a question about how to cite Indigenous Elders and Knowledge Keepers?
The formal APA and MLA style guides do not currently have a format for citing Indigenous Elders and Knowledge Keepers, so NorQuest College Library has developed citation styles for APA and MLA reference lists and in-text citations.
The list of Recommended Citation Guides and Websites from AskAway's Citation Best Practices has been updated to include links to these NorQuest College Library guides.
Submitted by Cristen Polley on
When you're working on AskAway, there should always be at least one other person on shift with you. If you find yourself alone or short-staffed, your colleagues and the Admin Centre are here to help. Below, you'll find the steps you can follow to request help as well as strategies to manage calls while you wait for help to arrive.