Improving Chat Reference with Emotional Intelligence
Submitted by Cristen Polley on
The Florida State Library shared a webinar on emotional intelligence in chat reference.
Submitted by Cristen Polley on
The Florida State Library shared a webinar on emotional intelligence in chat reference.
Submitted by Cristen Polley on
Best practices and tips to help you prepare for unexpected patrons.
Submitted by Cristen Polley on
How to send permalinks (i.e. reliable links to database search results) to patrons.
Submitted by Cristen Polley on
SFU Psyc 100 & 102 assignment notice.
Submitted by Cristen Polley on
UVic Biol 184 assignment notice.
Submitted by admin-boss on
Douglas College computer system shutdown February 11-15.
Submitted by admin-boss on
UVic Biology 186 assignment notice.
Submitted by admin-boss on
Article about how chat reference and proactive chat are bringing back the complexity of the reference question.
Submitted by admin-boss on
Ever wondered what AskAway sounds like?
Submitted by admin-boss on
Tips for busy times and handling multiple patrons.