AskAway Blog

Improving Chat Reference with Emotional Intelligence

Submitted by Cristen Polley on Wed, 2017-03-08 13:37

The Florida State Library shared a webinar on emotional intelligence in chat reference.

Submitted by Cristen Polley on Fri, 2017-02-24 10:56

Best practices and tips to help you prepare for unexpected patrons.

Submitted by Cristen Polley on Mon, 2017-01-23 10:41

How to send permalinks (i.e. reliable links to database search results) to patrons.

Submitted by Cristen Polley on Fri, 2016-09-30 10:25

SFU Psyc 100 & 102 assignment notice.

Submitted by Cristen Polley on Mon, 2016-09-19 10:01

UVic Biol 184 assignment notice.

Submitted by admin-boss on Wed, 2016-02-03 08:42

Douglas College computer system shutdown February 11-15.

Submitted by admin-boss on Mon, 2016-01-18 09:30

UVic Biology 186 assignment notice.

Submitted by admin-boss on Mon, 2016-01-11 12:34

Article about how chat reference and proactive chat are bringing back the complexity of the reference question.

Submitted by admin-boss on Tue, 2015-09-15 09:37

Ever wondered what AskAway sounds like?

Submitted by admin-boss on Mon, 2015-02-23 10:47

Tips for busy times and handling multiple patrons.