AskAway Blog

Collecting stats with institutional queues

Hello all,

Recently I received the following question:

"Will you be breaking out statistics for institutional queue only use?"

Unfortunately, QuestionPoint's stats don't work that way. Institutional queues are quite well-integrated with the overall service. You can pull out stats for your institution alone, but it doesn't track how many come in when someone is logged into an institutional queue alone vs. their institutional queue plus the general queue, vs. other libraries logged into your queue as part of the general service.

UVic's new website

UVic has a new website –

The site is pretty self-explanatory but please be aware that there may be some links that haven’t quite been fixed yet. The UVic policy page has been updated so all those links should work fine. If not, please contact Tracie Smith ( One tip – searching the library website works really well if you’re stuck. We’re using it too as we get used to where everything went.

-Tracie Smith, UVic

Chat Acronyms and Abbreviations

Welcome, AskAwayers, to a new Fall term of virtual reference! Once again we'll have a new crop of students, and a new harvest of questions and chats.

New students are more and more accustomed to the chat and text environment, and they are increasingly likely to treat virtual reference like they do any other online interaction. This means employing a lot of informal language, including an ever-increasing vocabulary of acronyms and abbreviations.