AskAway Blog

Chat Acronyms and Abbreviations

Submitted by admin-boss on Fri, 2013-09-13 13:46

Welcome, AskAwayers, to a new Fall term of virtual reference! Once again we'll have a new crop of students, and a new harvest of questions and chats.

New students are more and more accustomed to the chat and text environment, and they are increasingly likely to treat virtual reference like they do any other online interaction. This means employing a lot of informal language, including an ever-increasing vocabulary of acronyms and abbreviations.

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Marketing for the coming term

Submitted by admin-boss on Mon, 2013-08-26 11:18

A big factor in whether patrons make use of AskAway is patrons knowing about AskAway. And one great way to tell them about the service is through marketing.

Now is the time to start thinking about marketing plans for the coming term.

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Transcript Assessment Webinar: Video available

Submitted by admin-boss on Thu, 2013-08-15 10:52

The QuestionPoint Transcript Assessment webinar has passed, but for those who missed it, the video is now available.

That and other webinars can be viewed on the QuestionPoint Events site.

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July 23 AskAway Advisory Committee Meeting minutes now available

Submitted by admin-boss on Mon, 2013-08-12 10:28

The final version of the Advisory Committee meeting minutes from July 23, 2013 is now available.
Please contact the administrative centre if you have any questions or comments.
Cheers,
Brandon

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Reminder: Please log in for summer shifts

Submitted by admin-boss on Thu, 2013-07-25 14:32

It's summertime! And while the beach may be calling and tempting you to forget about the library, we would like to remind you of the importance of logging in for your AskAway shifts.

AskAway is minimally staffed over the summer, so missing a shift can seriously affect your fellow service providers.

Please take a moment to check the schedule, and make sure you know when you are expected on the service.

If you do find yourself alone on a shift, here are some steps you can take to get some assistance:

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QuestionPoint Webinar on Transcript Assessment

Submitted by admin-boss on Wed, 2013-07-24 10:44

Dear QuestionPoint librarians

Join us for a free webinar on August 14 at noon ET (UTC-4) for a timely discussion on transcript assessment, presented by Cynthia Johnson and Caitlin Plovnik (both of UC Irvine).

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AskAway: QuestionPoint Software License To Be Renewed

Submitted by admin-boss on Wed, 2013-07-03 12:33

Hi All,

Please see Todd's announcement below about the recent AskAway software evaluation process:

Greetings,

On behalf of the AskAway Advisory Committee, I am pleased to announce that on August 1, 2013 we will be renewing the license with OCLC QuestionPoint to provide virtual reference (VR) software for the AskAway service for another 3 years.

The Advisory Committee would like to extend thanks to all those AskAwayers who participated in the software evaluation process.

Software Evaluation Process

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QuestionPoint All Tab Display Issues

Submitted by admin-boss on Sun, 2013-06-02 17:00

We are currently investigating some issues with the QuestionPoint All Tab displaying an inaccurate count of the active questions for some service providers. This tab usually displays all questions the other service providers are working on and also allows you to join a question in conference mode to assist a colleague.

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Which pages do your patrons use most to access AskAway?

Submitted by admin-boss on Mon, 2013-05-27 12:34

Where do learners ask for help? What pages are used most to connect with AskAway?

You can use the Form Fields statistics, available on the Statistics page of the Portal, to determine which pages from your institution are most often used to connect with AskAway. These include both Qwidgets and the full screen interface.