The template below provides a standard form for policy pages, quick reference information about your library (hours, policies, research guides, etc.). These policy pages make life much easier for service providers not familiar with your library's resources and will ensure that everyone can provide the best chat reference service possible.
Updating the Link to your Library's Policy Page
If you change the link to your library's policy page, you will need to follow the steps below to update it in two places (the AskAway website and in LibraryH3lp). For steps to update your library's policy page, see the FAQ Update your library's policy page link.
AskAway Library Policy Page Template
Please fill out the template below, host the resulting page on your library's website, and send the URL to the AskAway Admin Centre. Please do not delete any lines - if a category does not apply at your institution, leave it blank. Additional lines and categories are acceptable. Please add any information you think would be useful at-a-glance for AskAwayers.
Since the page will be hosted on your own library website, you are at liberty to change the information as needed. If you need to change the link to the policy page itself, please see the FAQ above with steps to do so.
Library Name
| Library Homepage | |
| Mobile Site | |
| General Information | |
| Library Branches | |
| Service Hours | |
| Library Policies | |
| Library Floor Plans | |
| Circulation / Checkout / Loans Phone Numbers | |
| Reference Desk Phone Numbers | |
| Email Address for Reference Questions | |
| Phone Number for Text Message Reference | |
| Resources & Services | |
| Library Catalogue | |
| Library Search (e.g. Summon) | |
| Indexes & Databases | |
| Institutional Repository / Digital Collections | |
| Google Scholar link | |
| Database Authentication | |
| Subject Guides | |
| Citation Guides | |
| Instruction | |
| List of Librarians | |
| Reserves | |
| Interlibrary Loans | |
| eJournals | |
| Print Journals | |
| Technical Help | |
| Writing Centre Contact | |
| WriteAway link | |
| * NEW * Generative AI Guidelines | |
| eResources Emergency Contact | |
| Borrowing Information | |
| Library Cards | |
| Loan Periods | |
| Holds / Recalls / Requests | |
| Renewals | |
| Fines / Penalties | |
| Borrowing Policies | |
| Library Account Information | |
| After hours book returns | |
| Equipment & Facilities | |
| Internet Access | |
| Wireless Access | |
| Photocopiers | |
| Printers | |
| Microfilm / Microfiche | |
| Meeting / Study Rooms | |
| Computer Labs | |
| Campus Information | |
| Academic Calendar | |
| Class Timetable | |
| Exam Schedules | |
| Campus Maps | |
| Campus Web Site Map | |
| Other Resources | |
| AskAway Local Coordinator(s) | |
| Back-up Phone Number | |
| Library Staff FAQ | |
| Anything else useful for AskAwayers? | |