On your shifts, you're encouraged to use the new QuestionPoint chat monitor. Before taking it live, please check out the recent blog post Going Live with the New Chat Monitor for short demo videos and important information about what's changed and how to stay consistent with AskAway practices and procedures.
Read on to learn the latest on the chat monitor redesign including recent enhancements, when access to the current chat monitor will end, and a workaround for hopping out of the queues.
Missed out on the North American Virtual Reference conference? Recordings from all sessions are now available in the conference Archives.
Our AskAway colleague Ean Henninger, from SFU Library, presented at the conference and has shared a snapshot from the round of lightning talks Communication Strategies and Best Practices.
You're invited to use the new QuestionPoint chat monitor on your AskAway shifts. The new interface and the current (aka old) interface will operate in parallel for at least 2 weeks before access to the current version ends.
***Before taking the new chat monitor live, see below for important information about what's changed and how to stay consistent with AskAway practices and procedures.
The Florida State Library shared a webinar on emotional intelligence in chat reference.
Tips for busy times and handling multiple patrons.
Our exit surveys exhibit a wide range of preferences for formality levels. Many of our users write to tell us that they appreciate the approachable, informal tone that many AskAwayers take on during a chat. Some users want AAers to express more formality, while others complain that we're not casual enough.
Dear QuestionPoint librarians
Join us for a free webinar on August 14 at noon ET (UTC-4) for a timely discussion on transcript assessment, presented by Cynthia Johnson and Caitlin Plovnik (both of UC Irvine).
Update: Here is the recorded session
Note that it works best in IE, and may not function with other browsers.
University Canada West offered to provide a quick online demo of how to access their resources for any AskAwayers who are interested. We will record it to make available to those who can't attend.
Date: November 2, 2012
Time: 12:00 pm
Length: 15 minutes