Professional Development & Training

Update on the Chat Monitor Redesign

On your shifts, you're encouraged to use the new QuestionPoint chat monitor. Before taking it live, please check out the recent blog post Going Live with the New Chat Monitor for short demo videos and important information about what's changed and how to stay consistent with AskAway practices and procedures.

Read on to learn the latest on the chat monitor redesign including recent enhancements, when access to the current chat monitor will end, and a workaround for hopping out of the queues.

Snapshot from the North American Virtual Reference Conference 2019

Missed out on the North American Virtual Reference conference? Recordings from all sessions are now available in the conference Archives.

Our AskAway colleague Ean Henninger, from SFU Library, presented at the conference and has shared a snapshot from the round of lightning talks Communication Strategies and Best Practices.

Going Live with the New Chat Monitor

You're invited to use the new QuestionPoint chat monitor on your AskAway shifts. The new interface and the current (aka old) interface will operate in parallel for at least 2 weeks before access to the current version ends.

***Before taking the new chat monitor live, see below for important information about what's changed and how to stay consistent with AskAway practices and procedures.

University Canada West Resources Demo

Update: Here is the recorded session
Note that it works best in IE, and may not function with other browsers.

University Canada West offered to provide a quick online demo of how to access their resources for any AskAwayers who are interested. We will record it to make available to those who can't attend.

Date: November 2, 2012

Time: 12:00 pm

Length: 15 minutes

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