Technical Tips/Updates

Reminder: Please click "add" after entering  each description code. Without this extra click, the information you entered will be lost! See below for more information on how to add descriptive codes.

General Info
The All tab is a tab in QuestionPoint that allows service providers to:

1. See a list of questions all other service providers are working on
2. Join other service providers' calls in conference mode

Below is a screen shot of where the All tab is located. The number in brackets indicates the total number of calls that other service providers have.

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General Tips
Log Out Correctly
Log out of QuestionPoint by clicking the "Exit" link in the top right corner. Please don't just close the window: it will appear you are still staffing AskAway. but not picking up calls!
If Possible, Wait for New Service Providers

Just a reminder to update and check-out all your qwidgets each term! AskAway Qwidgets provided on your Library web pages, Libguides and EBSCO & ProQuest databases

Do you type similar responses to AskAway users over and over again? Find yourself constantly making the same tweaks to shared AskAway scripts?

This is a refresher/reminder about creating custom, personal scripts in QuestionPoint. It's a quick task that is easy to fit in between busy times at AskAway, and can really save time when there is a crunch! These scripts are only available to the individual who creates them, and will appear in the same place as the shared AskAway scripts during your sessions (My Library's scripts, in the scripts tab).

ProQuest has now added the option to embed custom widgets into their databases!

UPDATE: The option to delete the qwidget is now available!

Already have an AskAway Qwidget in your EBSCO databases or library web pages? Why not check-out the new option in ProQuest to add a custom widget to all your standard-platform ProQuest databases like CBCA (the options to select individual databases or non-standard platforms like Chadwyck are not currently available).

We have added some new scripts in response to suggestions from AskAwayers.

Here they are, along with some context.

Close - Left Session
I haven’t heard from you in a while, so I am going to close this session. Thanks for using AskAway, and please feel free to come back if you have further questions.

When a user has not responded for an extended period of time, this is a quick way to let them know you are ending the session and inviting them to return again.

Screenr is a great new tool that many Ask-Awayers might find useful. It's a webcasting product which  allows you to create videos of website navigation. This type of thing can be helpful in a reference situation where there is a complicated set of steps a chatter must follow in order to navigate to a particular article or database, or in cases where the chatter is having trouble understanding your directions.

ProQuest has now added the option to embed custom widgets into their databases!

Already have an AskAway Qwidget in your EBSCO databases or library web pages? Why not check-out the new option in ProQuest to add a custom widget to all your standard-platform ProQuest databases like CBCA (the options to select individual databases or non-standard platforms like Chadwyck are not currently available).

You can re-use your already existing AskAway qwidget code OR create/update your AskAway qwidget code to embed in ProQuest.

Many ELN libraries use a Content Management System (CMS), such as IronPoint, to deliver their Institutional and Library web pages.