When reading the previous post I thought I'd be immune to the Java problem as I'd originally downloaded version1.5 and all has been well to date. Unfortunately, Java updated automatically to the 1.6 tonight, in the middle of my shift and not only could I not co-browse, but the system slowed down to a crawl and it ultimately took me 9 minutes to shut my computer down and restart it. I will try to delete the dud upgrade asap - but just wanted to let everyone know that you might find your system has been updated without your knowledge!
Shawnna P. AskAway/UBC/GAA
A number of librarians over the past two terms have reported that occasionally some librarians appear not to be picking up calls, leaving other folks staffing the service to handle two or three calls at a time. This could be for a number of reasons, the most likely being that these librarians are unaware of technical issues preventing them from seeing calls coming in. To prevent this from happening:
Here is a message from OCLC:
*****
There is a technical issue with the new Sun Java Runtime Environment (JRE) version 6 (also known as JRE1.6.x) that will prevent you from successfully establishing a connection to the cobrowse server.
If you have Sun Java JRE 1.6 already installed, please uninstall it immediately following these steps:
1. Click on Start
2. Click on Control Panel
3. Click on Add/Remove Programs
4. Highlight by clicking on the entry for Java(tm) SE Runtime Environment 6 Update 1
5. Click Remove
There has been progress in being able to cobrowse in a UBC licensed resource using an authentication method called the Rewriting Proxy. Here’s what you do:
1) After launching cobrowse, take the student to the Rewriting Proxy login page at: https://rsvpn.ubc.ca/http/www.library.ubc.ca/
2) Have the student login using the Campus Wide Login (CWL).
3) You can then navigate into a licensed database or ejournal.
As of May 2, UBC has moved all RefWorks accounts to a Canadian server. Other BC institutions that subscribe to RefWorks may have done the same.
We have done a lot of publicity about the change, so questions should be minimal. If you do get asked, the new web address is: https://refworks.scholarsportal.info and users will have to download the Write-N-Cite utility again.
Okanagan College website service has been restored.
The technical problem reported earlier has been resolved. Thanks for your patience!
A number of librarians have reported not being able to login to Askaway.
If you get the error message that "Your Authorisation has been used to launch another chat monitor", please try to log in again in a few minutes - we are attempting to resolve the problem!
Hi everyone! There has been some confusion about the All tab, so here is some further clarification.
The All tab is a new feature, introduced this January.
If you click on the All tab, you will see a list of all the patrons that are being helped by OTHER Askaway librarians. If you were to click on one of these patrons, you would then enter "conference mode", in which you could silently observe the session between the patron and the librarian, and/or send messages yourself.
