Submitted by admin-boss on
A few changes have been made to the Guest Logins page. These changes reflect issues that have been reported with guest logins. Please remember to click Refresh on your browser to retrieve the newest version.
Submitted by admin-boss on
Want to know how to manage your transcripts in QuestionPoint? Wondering how to create your own scripts and URLs?
Bring your questions to the fourth AskAway brown-bag lunch session, My QuestionPoint and Ask. This session will familiarise you with useful features of the MyQP interface and Ask module. The session will be presented by Sunni Nishimura, Virtual Reference Coordinator.
It will take place Monday, February 19th, from 12:15-12:45.
The presentation will also be recorded for those unable to
attend at that time.
Submitted by admin-boss on
Hello everyone!
Thanks to Katherine Miller for her presentation: Orientation to the UBC Library Website.
A recording was made of this presentation, which can be accessed via the following website:
http://www.eln.bc.ca/vr_portal/prodevelopment.html
To view the recording, you will need a browser that has the Flash Player plugin, and a pair of headphones or speakers.
Submitted by admin-boss on
Unfamiliar with the UBC Library Website?
Askaway's third brown-bag lunch session will be on the topic: Orientation to the UBC Library Website, presented by Katherine Miller of UBC Library
It will take place Tuesday, February 13th, from 12:15-12:45. The session will open at 12:00 to allow participants time to check their audio equipment.
A recording of the session will be made for those who cannot attend at the scheduled time, and for future reference.
For information on the software, including system requirements and FAQs, visit:
Submitted by admin-boss on
Hello everyone!
Thanks to all those who attended the first two Askaway Brown-bag lunch sessions! The recordings are now available on the following webpage:
http://www.eln.bc.ca/vr_portal/prodevelopment.html
To view the recordings, you will need a browser that has the Flash Player plugin, and a pair of headphones or speakers.
Submitted by admin-boss on
Want to learn more about online resources for Biology?
Askaway's second brown-bag lunch session will be on the topic: Biology Reference.
It will take place Tuesday, February 6th, from 12:15-12:45. The session will open at 12:00 to allow participants time to check their audio equipment.
For information on the software, including system requirements and FAQs, visit:
http://www.eln.bc.ca/vr_portal/prodevelopment.html#participants
Submitted by admin-boss on
Hi everyone -
Cobrowse is now possible on Internet Explorer 7!
Just as with IE6, IE7 must be configured correctly to before you can cobrowse. Instructions have been posted on the Librarian's Portal, Tech Troubleshooting page: http://www.eln.bc.ca/vr_portal/techtroubles.html.
Or, access the PDF file directly: http://www.eln.bc.ca/vr_portal/documents/CheckIESettings.pdf
-Niki
nikib(at)eln(dot)bc(dot)ca
Submitted by admin-boss on
Hi everyone! There has been some confusion about the All tab, so here is some further clarification.
The All tab is a new feature, introduced this January.
If you click on the All tab, you will see a list of all the patrons that are being helped by OTHER Askaway librarians. If you were to click on one of these patrons, you would then enter "conference mode", in which you could silently observe the session between the patron and the librarian, and/or send messages yourself.
Submitted by admin-boss on
Curious about Conference mode? Want to learn more?
Over the course of the term, Askaway will be providing
brown-bag lunch sessions. These will be available
online, so you can attend from the comfort of your
own desktop!
The first session will be: Conference Mode and IM.
It will take place Monday, January 29th, from 12:15
to 12:45.
To attend, click the link below:
http://present.bccampus.ca/session1/
Submitted by admin-boss on
Hi folks,
Sorry about the confusion! Conference Mode wasn't working for some folks because our documentation instructed you to use the Practice queue to initiate it, when in fact you need to use the real BC Acad queue, otherwise the Conference 4 All question won't show up in the real queue that everyone is staffing. The documentation has been revised:
Instructions for using Conference Mode to chat with all AskAwayers online.
Happy conferencing!
- Sunni
BC ELN