Submitted by Cristen Polley on
Starting in May 2026, AskAway service providers will bid farewell to Campfire and migrate to the LibraryH3lp Conference Room. The Conference Room is built-in to LibraryH3lp, a familiar interface. With this move, you’ll have fewer accounts to navigate and manage on your AskAway shifts.
Submitted by Cristen Polley on
You can now apply the new AI Literacy tag to your chat sessions with AskAway patrons in LibraryH3lp.
The AI Literacy tag was developed by the AskAway Emerging Technologies Working Group and reviewed by Local Coordinators. The purpose of the tag is to better understand and assess the types of questions about AI tools that patrons are asking on the service. With a tag in place, we can easily identify chats that include AI literacy content since keyword searching is time consuming and does not always return meaningful results.
Submitted by Cristen Polley on
Posted on behalf of UNBC Library
We wanted to alert you that our users are experiencing issues exporting via email using the classic EBSCO interface in the health science databases (CINAHL, MEDLINE, AND PSYCINFO). Our users need that functionality for their upcoming assignments, and they may reach out on AskAway.
We’ve put together instructions for a workaround here: https://libanswers.unbc.ca/faq/215008
Please let us know if you have any questions.
Submitted by Austin Miner on
As we start a new fall term, we wanted to review several important changes to the AskAway website and tools. Guest logins have been relocated to LibraryH3lp, and can be accessed either in context via the patron chat or via the profiles section in the sidebar. The email address for the Admin Centre has changed to askaway@bceln.ca. A new wait time indicator has also been added to library help.
Submitted by Cristen Polley on
UBC AskAway Policy page was recently updated and restructured to provide easier navigation and better support for service providers. We’d like to share what has changed and how to navigate the updated page.
Submitted by SameenaS on
SFU wanted to share some information about a common assignment at their institution that might be helpful for service providers.
Submitted by Cristen Polley on
Two updates from SFU Library for service providers: MFA authentication and the AskAway link in Canvas.
Submitted by Cristen Polley on
In this post, find out about recent updates to the list of Recommended Citation Guides and Websites.
Submitted by Jaclyn Fong on
By Tina Bebbington and Christian Schmidt, UVic Libraries
UVic Libraries has embraced AI Literacy as a core competency for all librarians and library staff, and are working towards this goal across several platforms, including the creation of an AI Literacy Task Force in 2023. The AI Literacy Task Group have created a variety of tools to support the development of AI literacy in reference and instruction that are sharable, adaptable and promoted across campus.
Submitted by Cristen Polley on
By Ishvani Hans, UBC AskAway Student Librarian
I’ve been working as an AskAway student librarian for over a year now. Having engaged with a diverse range of patrons and addressing their queries, I have identified recurring themes of problems. If you’re new to AskAway, you may find these tips helpful.