Submitted by Cristen Polley on
At their November 8 Virtual User Group meeting, QuestionPoint shared an update on the chat monitor interface redesign. Learn more about what's expected and check out a recording and slides from the meeting.
Submitted by Cristen Polley on
The real value of Campfire comes from the community of service providers who use it to support one another during their shifts and keep AskAway running smoothly.
Log into Campfire and listen for notifications during each shift so that you'll be aware if something important comes up and your colleagues need assistance. You'll also be able to ask for help if you run into an issue.
Submitted by Cristen Polley on
Refreshed service-wide scripts have landed in time for the start of the fall term!
Submitted by Cristen Polley on
Catch up on AskAway summer news with the The Chat Box - August 2018!
Submitted by Cristen Polley on
A one-pager with ideas for small steps you can take to promote AskAway at your library.
Submitted by Cristen Polley on
QuestionPoint recently hosted a one-hour webinar on mitigating microaggressions in chat reference sessions.
Submitted by Cristen Polley on
A refresher on how to add Resolution and Descriptive codes at the end of your chat sessions.
Submitted by Cristen Polley on
An interview with service provider Marjory Jardine at JIBC to learn how she approaches citation questions.
Submitted by Cristen Polley on
A reminder on how to log out fully at the end of your shift.
Submitted by Cristen Polley on
QuestionPoint recently hosted a brief 30 minute webinar with quick tips to improve chat reference conversations.