Submitted by admin-boss on
From the QP listserv:
Join us for a webinar on promoting your virtual reference service, Tuesday, March 18, 11:30 am – 12:30 p.m. EST [3:30 – 4:30 pm GMT] ***Note corrected time***
Academic librarians, are you looking for ways to position your library as the information provider of choice?
Submitted by admin-boss on
Next week's Brown-bag presentation will be on the topic: AskAway Statistics for Administrators.
Want to know how many of your patrons are using AskAway? When they are using it? Why they are using it? What type of student they are? This session will be of interest to library administrators who want to find out more about how their students are using AskAway.
Sunni will walk you through the who, what, when, where and whys for your institution's patrons, showing you how to access statistics from within the QP module and on the Portal.
Submitted by admin-boss on
Wondering how many questions were asked during a specific hour frame last term? The Questions by Hour statistics are now available in a user-friendly graphical format as well as the excel spreadsheet.
The graphical format condenses questions from all institutions together, to show exactly how many questions are asked in each hour block.
Submitted by admin-boss on
Hi folks,
Just a heads-up: QP is installing a new release of the QP software early on Sunday morning (March 2). The last time they did an install there were some server issues, so if you are staffing this Sunday, be prepared... If you do experience difficulties during your shift, keep trying to log in - QP usually resolves server issues fairly quickly.
The new install will result in some changes to the patron interface:
Submitted by admin-boss on
Results from the AskAway Service Provider Survey are now available on the Librarians' Portal.
Additionally, we have created a document called You Asked...We Answer. Any comments or questions from the survey, to which we were able to respond immediately, have been listed and answered!
You can access these documents in two ways:
1. Check out the survey.
Submitted by admin-boss on
We've had a few irate comments from patrons, saying that the service provider has "rudely" chosen to end the session.
Of course, we as service providers know that there was no rudeness intended - that this must have been a technical glitch. So how can we communicate this with our patrons?
Submitted by admin-boss on
The recording of the Brown-bag presentation: Orientation to the Kwantlen University College Library Website is now available on the Librarians' Portal.
To access it, go to:
http://eln.bc.ca/askaway/?page=recordings#tours
Or, on the Librarians' Portal, go to the Professional Development tab, then click on "Recordings of Previous Sessions".
Submitted by admin-boss on
At AskAway we all work together to provide great service to our patrons.
42% of our survey respondents indicated that they have "asked a colleague for assistance during a question via IM"
Here are some comments that also show the importance of co-operation between service providers:
"Really like it when an institution has a online subject guide I can show students from that institution."
"Informal email from librarians at other schools, letting us know about upcoming assignments etc. are very helpful."
Submitted by admin-boss on
Hi everyone!
Next week's Brown-bag presentation will be on the topic: Orientation to the Kwantlen University College Library Website.
Time: Thursday, Feb 7, 2:15-2:45pm
A recording will be made for those unable to attend at that time.
For system requirements and other info, please go to:
http://www.eln.bc.ca/askaway/index.php?page=prodevelopment
Also, please note that if you were unable to attend the OvidSP presentation, the recording is available at:
Submitted by admin-boss on
Wondering how many of your patrons used AskAway last term? Now you can find out: statistics for last term have been compiled. Check them out on the For Local Admins tab of the Portal:
Questions? Ask Sunni .
- Sunni
BC ELN