Submitted by admin-boss on
The December AskAway stats and user feedback are now available on the AskAway Portal:
Usage statistics for December have been posted here: http://www.eln.bc.ca/askaway/index.php?page=statistics
The stats include the number of sessions accessed via Qwidget, the total number of sessions and other interesting facts.
User feedback from the patron exit survey can be found here:
http://www.eln.bc.ca/askaway/index.php?page=surveys
The feedback includes where patrons found out about AskAway, why they chose to use AskAway and their thoughts on the service.
Highlights of December user feedback:
“Please continue this excellent service! I am a TA at SFU and strongly recommend it to students.” [SFU learner and instructor]
“I am a distance student and don't always have a chance to go to the school library with my work schedule. When I come across any issues I often use AskAway when I can't find the answers myself. I have always quickly received helpful and friendly answers . . . Thank you!” [North Island College learner]
“The person who helped me did a great job. The question was answered quickly with a lot of info in addition to the question I asked.” [Alumnus]
“Thanks so much, what a fantastic service and very friendly staff.” [SFU faculty member]
Please feel free to contact us with feedback or questions!
- Reece Steinberg, BC ELN
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