EBSCO Databases Qwidget Issues

Here's what you need to know when working with a patron using an EBSCO Qwidget.

1. When a patron opens up a chat session in an EBSCO database then starts a new search or tries any other navigation away from their current page with the chat Qwidget - they can lose the chat. They should receive a warning before they lose the chat (depending on their browser), with the option to cancel, but this feature is currently experiencing some bugs.

2. Patrons can use any browser, but Firefox v.4+ appears to work the best for patrons using the Qwidget in an EBSCO database.

Some of the issues are browser specific and can be bypassed using the pop-out expanded chat Qwidget option available on the newest Qwidget version. A great reason to update any of those out-dated Qwidgets for your patrons!

Find more info, screenshots and tips, under Staff Tools >> Working with patrons >> Qwidget in Ebsco Databases, including how to check if the patron is coming from an EBSCO database as well as the patron's browser info.