Form Fields Statistics

Form fields statistics provide information on how users are accessing AskAway. This includes the type and version of browser and operating system each patron is using and whether they are using a mobile device.

The data provide the referring URL, indicating from which web page users have accessed AskAway. From this information, we can see which institution the users entered from, and which page they were viewing when they initiated a chat session. We can also see whether they have entered AskAway directly from within a database, and whether they are using a qwidget.

Form fields statistics include details such as the length, wait-time and resolution of the call. Additional user-supplied information, such as the type and location of user is available for some calls.

Form fields statistics are available on the AskAway Portal . The posted statistics are for the entire system, but this link also includes instructions for accessing your institution's form fields statistics. If you have more questions about form fields statistics, feel free to contact me.

-- Reece, BC ELN