Form Fields Statistics for March and April

Form fields statistics for March and April are now available on the Statistics by Institution page of the AskAway Portal.

Form fields statistics provide information on how users are accessing AskAway. This includes the type of browser and operating system each patron is using and the web page they accessed AskAway from. These statistics also provide the wait time and resolution of each call. User-supplied information, such as the course and location of the user is available for some calls.

Form fields statistics are displayed as a single document for the entire service, but are organized by institution, making it possible to get an overall view of AskAway, as well as information for individual institutions.

Please contact me if you have any questions or comments about these statistics.

-- Reece, BC ELN