March and April Statistics Now Available

AskAway use has risen across the board, compared to last March. The number of users accessing AskAway through the qwidget rose 21%, from 2171 in March 2010 to 2635 in March 2011. There are now 22 institutions that offer qwidgets on their sites, up from 18 at this time last year.
The average number of calls per day has increased to 113.8 in March 2011, up from 102.3 last year.
Total calls increased from 3169 last March to 3527 in March 2011.

March and April’s AskAway stats and user feedback are now available on the AskAway Portal:

Usage stats for both months have been posted on the Statistics by Institution page of the AskAway Portal

User feedback from the patron exit surveys can be found on the Surveys page of the Portal.

Below the cut are some of the many positive comments from patrons in March and April.

“The AskAway feature was great, I will be using it again in the future! Thanks!”
- Yukon College Learner

“It is a great service! I have used it once before, I find that sometimes it can take a long time to find material on my own and this way I save tons of time and I know the info is accurate!
Please don't take it away!! ;)”
- Vancouver Community College Learner

“Thanks so much for being on the other end to answer my questions, I feel so much less dumb online than in person.”
- Vancouver Island University Learner

“This service has proven to be invaluable to this 'Mature Adult' student!! It is an excellent and instantly responsive resource and I am very appreciative of their assistance and instructions. Thank You!!!”
- University of British Columbia graduate student

“I was really impressed with the fast and efficient service I received while using AskAway. Great system, keep up the good work!”
- University of Victoria Learner

“VERY VERY helpful and super quick! I will definitely use it again! Thanks!”
- University of British Columbia graduate student

“Very helpful as always! Thanks!”
- Capilano University Learner

Please feel free to contact me with any comments or questions.

- Reece, BC ELN