March Statistics and User Feedback

AskAway's March form fields, usage statistics and survey information are now available on the AskAway Portal.
Compared to last March, we engaged in 7% more sessions. This translates to over 230 additional sessions, and a total of 3758 sessions, or over 118 sessions per day.

March usage statistics are available here: http://www.eln.bc.ca/askaway/index.php?page=statistics#usage

The trends highlighted in recent months by the form fields descriptive codes feature have continued this month, research being the most often applied descriptive code.
2050 sessions were labelled with at least one descriptive codes by AskAwayers this month; about 2/3 of the total sessions.
Of these questions:
38% were research
17% were ready-reference
16% were citation or writing help
8% were e-resources access or technical help

Other questions were referrals, circulation questions, directional queries and more.
Form Fields for March are available here: http://www.eln.bc.ca/askaway/index.php?page=statistics#form

We received exit survey responses from these institutions: BCIT, CC, CC, CU, DC, JIBC, KPU, LC, NIC, OC, SC, SFU, TRU, UBC, UFV, UNBC, UVic, VCC, VIU
Below are some of the comments we received this month. Full survey results are available here: http://www.eln.bc.ca/askaway/index.php?page=surveys
"it was my 1st time using ask away, and [Librarian's name] helped me. he made it a lot easier for me to work on my assignment! thank you, and keep it up guyz! Thank you! :)  I'm definitely coming back when i need to."  -- Simon Fraser University learner

"I've used this service about 3 times and all times the librarian has been quick at coming online and quick in responding and very helpful. It's much easier than calling in and/or driving to school! " -- University of the Fraser Valley graduate learner

"I really enjoyed talking to the librarian because I felt reassured I was doing all my work accurately, thank you librarian!" -- BC Institute of Technology learner

"I really appreciated online librarian service. It was the easiest way to ask a librarian for advice."  -- University of BC learner

As always, feel free to contact us with questions or comments.

-- Reece, BC ELN