New Exit Survey for Patrons

This term, AskAway patrons will be presented with a different exit survey. The exit survey appears as a popunder window after the chat session is completed.
The questions in the new survey are more relevant to our specific service. Please see below for a list of all of the questions and the possible answers.

Please note: in the lists below, a circle denotes radio buttons (only one answer can be chosen), and a square denotes checkboxes (more than one answer can be chosen).
AskAway Patron Exit Survey

1. Are you...?
   
   • a college student
   • 1st - 2nd year undergrad
   • 3rd - 4th year undergrad
   • grad student
   • faculty
   • other
2. Have you used AskAway before?
   
   • No
   • Yes
3. Please check any library services that you have used while searching for information:
   Check all that apply
   • Asked a question at the Reference/Information Desk
   • Asked a question by phone
   • Asked a question by email
   • I searched for information on my own
   • This is my first time using the library
   • Other
4. If Other, please specify:
   ___________________________________________
5. How did you find out that AskAway existed?
   Check all that apply
   • I saw the link on my library's website/database
   • A friend/other student told me about it
   • Someone who works in my library told me about it
   • My professor told me about it
   • I saw a poster/bookmark/ad about it
   • Other
6. If Other, please specify:
   ___________________________________________
7. Why did you choose AskAway to ask this question?
   Check all that apply
   • I prefer online services
   • I was searching for online resources (e.g. eJournals, eBooks, websites)
   • The reference/information desk was closed/busy
   • The library was closed/busy
   • Distance from library
   • Other
8. If Other, please specify:
   ___________________________________________
9. Thinking about the question that you just asked, was your question answered:
   Check all that apply
   • Quickly?
   • Accurately?
   • Thoroughly?
   • In a friendly manner?
   • In a helpful manner?
10. Would you use AskAway again (assuming that you had another question?)
    
    • No
    • Yes
11. Suggestions and/or comments (please do not enter your real name or contact info)
    ___________________________________________
    ___________________________________________
    ___________________________________________