Preparing for unexpected patrons

As we are now approaching the busy part of the term, it may be helpful to review some tips and recommended procedures for working with unexpected patrons. 

Although it happens rarely, AskAway sometimes receives calls from unexpected patrons. These might include chats with non post-secondary patrons, pranksters, patrons with technical difficulties, or patrons in crisis. The Unexpected Patrons page has best practices and tips to help you be prepared and work with these patrons smoothly.

If you have any questions about these pages or suggestions for improvement, feel free to contact the Admin Centre.