Submitted by admin-boss on
In response to feedback from service providers, three new service-wide scripts have been added relating to service limits and rude or threatening patron behaviour. Although we have an extremely low incidence of difficult patron behaviour, if it does happen you don't want to be fumbling around for what to say! These are the same scripts used by public library AskAway staff.
Ref - Service Limits
I'm afraid I can't give you the answer to that question, but I can help you to find resources that will give you the information you need to answer the question. Would this be useful?
Problem - Rude
I would like to help you find your answer, but you will need to demonstrate patience while we search. We do not tolerate any kind of rude behaviour from people who visit our service. Would you like to continue?
Problem - Threats
Obscene, abusive or threatening statements are not acceptable. We are ending this session.
Please let me know if you have any questions about this or suggestions for other scripts.
- Sunni
BC ELN