U.S. Report on Text Message Reference

An SLIS professor in the States recently published a detailed report on text-message reference based on two years of research from over 20 libraries .

The report is an in-depth look at:

• Information needs of users
• Competencies requisite for text reference
• User perception and use of text reference
• The collaborative text reference service model

For those interested, here is the link:
http://amazon.sjsu.edu/html-lililuo/text_reference_service/final_project_report.pdf