Submitted by admin-boss on
On rare occasions, AskAway staff have had to deal with patrons in crisis -- callers who may mention suicide, self harm, or abuse.
It can be hard to know how what to say to someone who appears to be in crisis, particularly in the online environment, where you are unable to see or hear the patron.
Sunni and I have created a set of guidelines and tips for dealing with these situations. You can read the guidelines on the Staff Portal Patrons in Crisis page.
If you have any further tips or ideas, please let us know.
- Kat Siddle
BC ELN