Submitted by admin-boss on
AskAway opens for the summer term on Monday, May 16th. Here’s a couple of tips to help you get off to a running start:
1. Get familiar with the Staff Portal again. This is where you’ll find links to all the tools you need to staff your shift (QP login, Campfire login, scripts, library guest logins, policy pages, etc.).
2. Make sure your Campfire login works. Campfire is the group chat AskAwayers use to chat with colleagues during their shifts – it is an essential tool for communicating quickly with everyone about technical issues, traffic management, tricky questions, and it can be fun for getting to know your fellow AskAwayers! To make sure your Campfire login works, visit http://askawayps.campfirenow.com. If you are unable to login, let me know.
3. Browse through the recent posts here on the AskAway Blog. You’ll find tips on picking up patrons, handling patrons in crisis, what those mysterious patron status indicators mean, what to do with those lost calls, and lots more. Have an idea for something you’d like to see a blog post on? Let me know!
4. Practise with yourself or a colleague. Instructions for practising are available here: http://eln.bc.ca/askaway/index.php?page=selfpractice
As always, if you have any questions, let me know!
- Sunni
BC ELN
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