Key Links for your Shift
- LibraryH3lp Webclient
- Select askaway queue, institutional queue, and proactive queue if applicable
- Campfire
- Arrive early and offer to take any transfers
- Guest Logins
- Available in LibraryH3lp
- Library Policy Pages
- Current Chats
Are you having trouble logging in? Contact us.
Is it your first shift? Check out the Shift Checklist.
Helpful Resources
- FAQs (Service Providers)
- Institutional Acronyms
- Citation Guides and Websites
- Blog
Swamped Message
Use this button to call for help when scheduled service providers are present, but the service is overwhelmed with traffic.
To send a swamped call, click the Swamped button below and follow the instructions on the page to send a message to the service providers list. Once help has arrived and the traffic to the service is manageable, send a Cancel Swamped message.
Short-staffed Messages
Day-time short-staffed
Use this button when you’re short staffed on a day-time shift (Monday – Friday between the hours of 9:00am and 5:00pm PT). To send out a call for help click the button, enter the email address associated with your account on the AskAway website, and a message requesting support will be sent to the service providers list. Once help has arrived, let the AskAway Community know that no further help is needed by sending out the Cancel message.
Evenings and Weekends short-staffed
Use this button if you're short-staffed on an evening or weekend shift (weekdays after 5pm PT, Saturdays, or Sundays). To send out a call for help click the button, enter the email address associated with your account on the AskAway website, and send out a call for assistance to the evenings-weekends service providers list. (Note: You must be subscribed to the evenings-weekends list to use this button and send a message to the list). Once help has arrived, let the AskAway Community know that no further help is needed by sending out the Cancel message.
For more information, see the FAQ I'm alone on my shift or someone is missing. What should I do?